Cadillac service campaign N252492830-02
Cadillac filed this with NHTSA as a service campaign dated Oct 3, 2025, about the unknown or other. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationService Update. Certain vehicles listed above may have a condition in which the 2nd and/or 3rd row outboard head restraints may not lock in the upright position, or may not release from the upright position. Dealers will replace the 3rd row outboard head restraints, and if applicable, replace the 2nd row head restraints.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252492830-02 | Service campaign | Oct 3, 2025 | 11023867 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N252492830-02 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252492830-02 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252492830-02 cover?
The manufacturer filed it against 1 model year: 2025 Cadillac Escalade. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.