Cadillac bulletin N23-239659
What it saysYour Cadillac keeps getting better. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated May 19, 2023, about the back over prevention. It names 2 model years (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationYour Cadillac keeps getting better. A vehicle software update is ready for you to install which includes the following if your vehicle is equipped:â Refinements: Improvements made to Automatic Lane Change feature within Super Cruise. Software improvements to the Super Cruise driver assistance technology. A variety of software improvements to make your in-vehicle experience better. Better Never Stops. â
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N23-239659 | Service bulletin | May 19, 2023 | 10236375 | PDF, 92 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 37 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group1 other manufacturer communication filed against these Cadillac models under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N23-241926 | Service bulletin | Sep 18, 2023 | '(There may be future updates under this same release number.)â Your Cadillac keeps getting better. This vehicle software update includ… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N23-239659 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N23-239659 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N23-239659 cover?
The manufacturer filed it against 2 model years: 2021 Cadillac CT4, 2021 Cadillac CT5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.