Cadillac bulletin 24-NA-013
What it saysThis service bulletin provides a service procedure to correct a customer concern of steering pull while driving and/or uneven tire wear noticed. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Jan 23, 2024, received Feb 14, 2024, about the suspension. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides a service procedure to correct a customer concern of steering pull while driving and/or uneven tire wear noticed.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-013 | Service bulletin | Jan 23, 2024 | 10250263 | PDF, 959 KB |
What the document itself lists
The manufacturer titles it “Steering Pull While Driving and/or Uneven Tire Wear Noticed”.
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 11589277 | — | 1 |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 8086008 | Installing New Bolt for Strut Assembly | 0.3 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 10 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group6 other manufacturer communications filed against the Cadillac XT5 under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 05-03-07-009L | Service bulletin | Feb 25, 2025 | This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. |
| 05-03-08-002J | Service bulletin | Aug 22, 2024 | This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid lea… |
| 22-NA-239 | Service bulletin | Jul 27, 2024 | This technical bulletin provides a procedure to inspect and if need be, to remove the lower strut isolator to clean and scuff if the spring… |
| 15-00-89-004G | Service bulletin | Apr 26, 2024 | This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and wh… |
| PIT5214F | Service bulletin | Nov 14, 2023 | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that… |
| 03-00-91-001I | Service bulletin | Nov 6, 2023 | This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 24-NA-013 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-013 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 24-NA-013 cover?
The manufacturer filed it against 1 model year: 2024 Cadillac XT5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.