Cadillac bulletin 23-NA-084
What it saysThis service bulletin provides repair information to correct a customer concern of a Blue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Jul 24, 2024, received May 16, 2023, about the electrical system — 3 documents under this number. It names 6 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Cadillac bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides repair information to correct a customer concern of a Blue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-084 | Service bulletin | Jul 24, 2024 | 11006379 | PDF, 1,011 KB |
| 23-NA-084 | Service bulletin | Jun 21, 2023 | 10239089 | PDF, 163 KB |
| 23-NA-084 | Service bulletin | May 8, 2023 | 10236319 | PDF, 153 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2889568 | Reprogram Video Process- ing Module for Blue Hour- glass and No Gridlines While in… | 0.9 hrs |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the rearview system braking for the 2023 CT5 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Cadillac bulletins for one of these models
A weekly email, sent only in a week when Cadillac files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 603 complaints with NHTSA since 2015. 83 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Vehicle: 2023 Cadillac Escalade purchased in Oct 2022. At the time of new vehicle delivery the Dealer in Atlanta Peachtree Blvd, informs the Reverse Camera is not working completely - Has issues - 1.) Missing Gridlines 2.) Blue Hour Glass reducing the visibility while reversing the vehicle.
2023 Cadillac Escalade · Back Over Prevention · filed with NHTSA May 15, 2023 · ODI 11522093
Outside door handle/pads stopped working. Car has 30K miles and 2 door handles stopped working and others are starting to be intermittent. Understanding is the pad and electronic switch gets gunked out and wouldn’t make connection. Only way you can open the door is via inside door latch.
2022 Cadillac CT5 · Electrical System · filed with NHTSA Jul 22, 2026 · ODI 11752089
Both front doors will no longer open from the outside. The button on the inside of the door handle doesn't respond when pushed and that is the only way to get in the car without rolling the windows down or using the emergency key.
2021 Cadillac CT5 · Electrical System · filed with NHTSA Sep 17, 2026 · ODI 11764894
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group160 other manufacturer communications filed against these Cadillac models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Cadillac list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262565450 | Service campaign | Oct 26, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which remanufactured high voltage battery packs were b… |
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 25-NA-153 | Service bulletin | Jun 5, 2025 | This informational bulletin provides Information on Rear Upper Body Structure Auxiliary Lamp Will Not Turn ON. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 25-NA-131 | Service bulletin | May 17, 2025 | This Service bulletin provides information on the heated seats warming up when the vehicle is started but soon cooling off and the heated se… |
| 23-NA-151 | Service bulletin | May 16, 2025 | This service bulletin and criteria within are to determine the internal state of the High Voltage Battery and core return shipping method. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 23-NA-084 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-084 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 23-NA-084 cover?
The manufacturer filed it against 6 model years: 2023 Cadillac CT5, 2022 Cadillac CT5, 2021 Cadillac CT5, 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2021 Cadillac Escalade. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.