Bentley service campaign 2073967/2
What it saysEmergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13) NHTSA’s full summary ↓
Bentley filed this with NHTSA as a service campaign dated Sep 10, 2024, received Oct 3, 2024, about the electrical system. It names 3 model years (2021–2023). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationEmergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13)
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2073967/2 | Service campaign | Sep 10, 2024 | 11008359 | PDF, 509 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1 complaint with NHTSA since 2015. 1 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
climate control intermittently operable. only works half the time. can't regulate the fan control as the touch screen control systems fails to work
2021 Bentley Bentayga · Electrical System · filed with NHTSA Nov 28, 2022 · ODI 11495207
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group212 other manufacturer communications filed against the Bentley Bentayga under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Bentley list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 2083016/1 | Service bulletin | Sep 29, 2026 | SOS Fault & Flight Mode Active | Bentayga Customer: Warning on the instrument cluster relating to Emergency Call / SOS System. |
| 2061369/14 | Service bulletin | Aug 19, 2026 | Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms… |
| 2061369/13 | Service bulletin | Aug 6, 2026 | Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms… |
| 2078373/4 | Service bulletin | Aug 4, 2026 | Sunroof blind not retracting | Bentayga Series. Customer may report that the sunroof blind is stuck in the closed position and cannot be ope… |
| 2082156/1 | Service bulletin | Aug 3, 2026 | My Bentley App - Enhancements (Implemented in App Version 5.20) Customers may report variations in the behaviour or availability of certain… |
| 2078962/7 | Service bulletin | Aug 3, 2026 | ODIS Error Message – Best Practice When Performing Baseline (BiL) Updates. Workshop Findings: During vehicle baseline (BiL) updates using OD… |
| 2078962/6 | Service bulletin | Jul 24, 2026 | ODIS Error Message – Best Practice When Performing Baseline (BiL) Updates. Workshop Findings: During vehicle baseline (BiL) updates using OD… |
| 2081603/2 | Service bulletin | Jul 17, 2026 | MMI Display Screen Malfunction | Bentayga Series. Customer Statement: Customers may report one or more of the following symptoms: • Flickeri… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Bentley, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Bentley 2073967/2 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2073967/2 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2073967/2 cover?
The manufacturer filed it against 3 model years: 2023 Bentley Bentayga, 2022 Bentley Bentayga, 2021 Bentley Bentayga. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.