Bentley bulletin 2063855/9
What it saysDTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. NHTSA’s full summary ↓
Bentley filed this with NHTSA as a service bulletin dated Nov 9, 2023, received Dec 6, 2023, about the lane departure. It names 12 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationDTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: - DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or - DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or - DTC U112300 with symptom Code 1123220 within address 00A5.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2063855/9 | Service bulletin | Nov 9, 2023 | 10246279 | PDF, 214 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 6 complaints with NHTSA since 2015. 4 of them name Electrical System, Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On December 2, 2025 I was driving on interstate 26, and warning lights came on, at the same time steering locked up and was I unable to steer. I did manage to slowly leave right lane, about 200 yards, and enter shoulder. I turned off and restarted many times and finally the steering unlocked. In Sept. car was brought to dealer.
2021 Bentley Continental · Steering · filed with NHTSA Dec 13, 2025 · ODI 11704839
climate control intermittently operable. only works half the time. can't regulate the fan control as the touch screen control systems fails to work
2021 Bentley Bentayga · Electrical System · filed with NHTSA Nov 28, 2022 · ODI 11495207
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the lane departure
Source: same model, same component group3 other manufacturer communications filed against these Bentley models under the same component group (lane departure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 2063855/13 | Service bulletin | Jul 15, 2026 | DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement / workshop findings: • Lane… |
| 2063855/12 | Service bulletin | Oct 25, 2025 | DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Condition: • Lane Assist and / or Traffic Assis… |
| 2063855/11 | Service bulletin | Feb 27, 2025 | DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Condition: • Lane Assist and / or Traffic Assis… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Bentley, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Bentley 2063855/9 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2063855/9 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 2063855/9 cover?
The manufacturer filed it against 12 model years: 2024 Bentley Bentayga, 2023 Bentley Bentayga, 2022 Bentley Bentayga, 2021 Bentley Bentayga, 2024 Bentley Continental, 2023 Bentley Continental and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.