Subaru bulletin 07-226-24
What it saysThis bulletin announces availability of new reprogramming files to address EyeSight camera DTC B28C7 and EyeSight enters a temporary halt modewith E5 halt code. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Mar 18, 2024, received Apr 2, 2024, about the electrical system. It names 2 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin announces availability of new reprogramming files to address EyeSight camera DTC B28C7 and EyeSight enters a temporary halt modewith E5 halt code.
Trouble codes it names: B28C7
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 07-226-24 | Service bulletin | Mar 18, 2024 | 10252461 | PDF, 1,131 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 150 complaints with NHTSA since 2015. 23 of them name Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect.
2024 Subaru Crosstrek · Electrical System · filed with NHTSA May 9, 2024
While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which I could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that I was crossing.
2024 Subaru Crosstrek · Forward Collision Avoidance · filed with NHTSA Apr 24, 2024
My entire dash went out. Nothing worked. This car has only 3500 miles on it. I got danger signs and it said to stop driving the car. Danger. I also got messages in my e-mail I think from Starlink to stop driving the car and bring it in to service. It was dangerous. Service had it for two weeks. They didn't know what to do.
2024 Subaru Impreza · Forward Collision Avoidance · filed with NHTSA Mar 27, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group80 other manufacturer communications filed against these Subaru models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Subaru list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 15-341-26 | Service bulletin | Aug 20, 2026 | This Bulletin provides best practices for troubleshooting and resolving Subaru Connect telematics concerns on 2026MY Solterra, Trailseeker… |
| 15-308-23R | Service bulletin | Aug 20, 2026 | This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experienc… |
| 15-305-22R | Service bulletin | Aug 20, 2026 | This bulletin announces a reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4.5… |
| 15-304-22R | Service bulletin | Aug 13, 2026 | This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concern… |
| 15-333-25R | Service bulletin | Aug 1, 2026 | This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure… |
| 16-159-26 | Service bulletin | Jul 23, 2026 | This bulletin provides new diagnostic steps for DTC P0851 and P0852 to be used in conjunction with the applicable Service Manual. |
| 15-311-23R | Service bulletin | Jul 15, 2026 | This bulletin provides instruction for use (FOTA) of a new reprogramming procedure to optimize the Denso Gen 4.5 Audio and Navigation system… |
| 15-246-19R | Service bulletin | Jun 30, 2026 | This Service Information Bulletin outlines a new required procedure to follow when performing immobilizer-related repairs on the all-new 20… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 07-226-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 07-226-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 07-226-24 cover?
The manufacturer filed it against 2 model years: 2024 Subaru Crosstrek, 2024 Subaru Impreza. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.