Ram bulletin 17-002-25
What it says"Rear Air Spring Leak Customers may experience the following: An air leak from the rear air springs is causing the vehicle to lean to the left or right side, or lower at the rear. NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Feb 11, 2025, received Jan 28, 2025, about the suspension — 2 documents under this number: 17-002-25 REV. A and 1 more. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Rear Air Spring Leak Customers may experience the following: ● An air leak from the rear air springs is causing the vehicle to lean to the left or right side, or lower at the rear. This bulletin involves inspecting and possibly replacing one or both rear air springs. "
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 17-002-25 REV. A | Service bulletin | Feb 11, 2025 | 11014381 | PDF, 175 KB |
| 17-002-25 | Service bulletin | Jan 25, 2025 | 11013162 | PDF, 172 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68260938AB | Shock, Air | — | eBay Motors → |
| 68340155AB | Shock, Air | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 02-30-02-9B | Spring, Rear Air Suspension - Inspect (1 - Semi-Skilled) 17 - Rear Suspension | 0.3 hrs |
| 02-30-02-9C | Spring, Rear Air Suspension - Inspect And Replace One Side (1 - Semi-Skilled) 17 -… | 0.7 hrs |
| 02-30-02-9D | Spring, Rear Air Suspension - Inspect And Replace Both Sides (1 - Semi-Skilled) 17 -… | 1 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Ram’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 356 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group17 other manufacturer communications filed against the Ram 1500 under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-231-26 | Service bulletin | Aug 25, 2026 | Service Air Suspension Message Customers may experience the following: SYMPTOM: ● "Service Air Suspension" warning message after altering ri… |
| 112652 | Service bulletin | Jun 10, 2026 | SHOCK ABSORBER - SUSPENSION |
| 112651 | Service bulletin | Jun 10, 2026 | SHOCK ABSORBER - SUSPENSION |
| S2602000004 | Service bulletin | Apr 24, 2026 | Excessive Payload Message In Cluster Display Appears Even After Owner Removes The Cargo. |
| S2502000001 | Service bulletin | Dec 1, 2025 | Lower Ball Joint / Lower Control Arm Servicing Updates. |
| 02-002-25 REV. A | Service bulletin | Sep 12, 2025 | "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. " |
| 106352 | Service bulletin | Sep 2, 2025 | SHOCK ABSORBER – SUSPENSION & SHOCKS - REAR |
| 02-001-25 | Service bulletin | Feb 25, 2025 | "Front Lower Control Arm Stabilizer Link Noise Customers may experience the following: ● Rattle or clunk noise coming from the front end of… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 17-002-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 17-002-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 17-002-25 cover?
The manufacturer filed it against 1 model year: 2025 Ram 1500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 25 Sep 2024 – 6 Nov 2024 — the build date is on the certification label in the driver’s door jamb.