Mazda bulletin SA-017-26c
What it saysThis Service Alert supersedes the previously issued SA(s) listed below. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jun 17, 2026, received Jul 3, 2026, about the engine. It names 1 model year (2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-017/26 05/20/26 and 03/17/26 DESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. REPAIR PROCEDURE Refer to TSB 16-004/26. Did the TSB repair the customer's concern? YES: Repair is complete. • NO: Go to Recovery. • Recovery 1. Power down the vehicle and put into sleep mode (turn off the ignition, exit the vehicle, lock it, and wait at least 5 minutes). Is the concern resolved? YES: Repair complete. • NO: Proceed to the next step. • 2. Disconnect the 12V battery negative cable. Refer to NEGATIVE 12 V BATTERY TERMINAL DISCONNECTION/CONNECTION [PYU]. 3. Wait at least 10 minutes. 4. Reconnect the 12V battery and retest. NOTE: DO NOT attempt any repairs or component replacements at this time. • The vehicle may be returned to the customer. • Customer Communication Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-017-26c | Service bulletin | Jun 17, 2026 | 11034438 | PDF, 370 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 14 complaints with NHTSA since 2015. 5 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th.
2026 Mazda CX-5 · Electrical System · filed with NHTSA Jun 15, 2026
The contact owns a 2026 Mazda CX-5. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. The contact stated that several warning lights were illuminated. The dealer was made aware of the failure.
2026 Mazda CX-5 · Electrical System · filed with NHTSA May 21, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group54 other manufacturer communications filed against the Mazda CX-5 under the same component group (engine), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-060-26 | Service bulletin | Oct 1, 2026 | NOTE: This service information only applies to vehicles with PYUKD engine and EGR. DESCRIPTION DTC P0402 EGR malfunctions may be falsely det… |
| 01-010-26 | Service bulletin | Aug 10, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION S… |
| SA-048-26 | Service bulletin | Aug 6, 2026 | Some vehicle may exhibit the CHECK ENGINE light on with DTC P0524 (Engine oil pressure control system: Oil pressure decrease) and no abnorma… |
| 09-019-26 | Service bulletin | Jun 18, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-012/21 12/13/21, 06/10/21 and 04/2… |
| SSPD5 | Warranty extension | Apr 29, 2026 | SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settle… |
| SA-026-26 | Service bulletin | Apr 16, 2026 | This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/1… |
| SA-014-26 | Service bulletin | Mar 11, 2026 | This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPT… |
| SSPD8 | Warranty extension | Mar 5, 2026 | SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 201… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-017-26c a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-017-26c repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-017-26c cover?
The manufacturer filed it against 1 model year: 2026 Mazda CX-5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.