Chevrolet bulletin 24-NA-189
What it saysInformational bulletin on 2025 Equinox EV New Model Features. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service bulletin dated Sep 13, 2024, received Oct 22, 2024, about the back over prevention. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationInformational bulletin on 2025 Equinox EV New Model Features.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-189 | Service bulletin | Sep 13, 2024 | 11009034 | PDF, 153 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 391 complaints with NHTSA since 2015. 184 of them name Electrical System, Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Center screen went black and is completely inoperational. Cannot utilize any center screen functions including headlights and rear backup camera. Took vehicle to dealer and they diagnosed as a bad display control unit, which is on backorder
2025 Chevrolet Equinox · Electrical System · filed with NHTSA Apr 22, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group5 other manufacturer communications filed against the Chevrolet Equinox under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-102 | Service bulletin | Feb 20, 2025 | This technical bulletin provides repair information to correct a customer concern of Advanced Park Assist Non-functional. |
| 17-NA-331 | Service bulletin | Jan 17, 2025 | Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temp… |
| PIT6140 | Service bulletin | Mar 21, 2024 | This preliminary information discusses potential camera functional issues if the camera is not properly programmed. |
| 18-NA-176 | Service bulletin | Jan 16, 2024 | This technical bulletin provides a procedure to add reflective butyl tape to the rear driver's side module to correct the radar reflection b… |
| PIT6046 | Service bulletin | Aug 7, 2023 | This Preliminary information communicates that a vehicle may come to the dealer with a service front camera message with a U026A. The techni… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet 24-NA-189 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-189 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 24-NA-189 cover?
The manufacturer filed it against 1 model year: 2025 Chevrolet Equinox. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.