Cadillac bulletin PIC6568
What it saysThis Preliminary information communicates the direction a technician should take when a customer experiences a loss of memory seat stored position settings. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Sep 13, 2024, about the seats. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates the direction a technician should take when a customer experiences a loss of memory seat stored position settings.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIC6568 | Service bulletin | Sep 13, 2024 | 11007778 | PDF, 23 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Cadillac files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 31 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group5 other manufacturer communications filed against the Cadillac XT4 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-218 | Service bulletin | Oct 9, 2024 | This technical bulletin provides repair information to correct a customer concern of Seats Will Intermittently Lose Memory Position Settings… |
| PIT6180 | Service bulletin | Aug 13, 2024 | This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. |
| 06-00-89-029V | Service bulletin | May 1, 2024 | This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, V… |
| 23-NA-110 | Service bulletin | Feb 27, 2024 | This technical bulletin provides a procedure to correct the condition of Intermittent Service Airbag System message (DTC B0014 B0021). |
| PIE0773A | Service bulletin | Jan 16, 2024 | This engineering information (EI) s requesting information from technicians to perform the check list provided and contact the engineer list… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac PIC6568 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIC6568 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PIC6568 cover?
The manufacturer filed it against 1 model year: 2024 Cadillac XT4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.