Cadillac bulletin 23-NA-110
What it saysThis technical bulletin provides a procedure to correct the condition of Intermittent Service Airbag System message (DTC B0014 B0021). NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Feb 27, 2024, received Mar 6, 2024, about the seats. It names 5 model years (2019–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides a procedure to correct the condition of Intermittent Service Airbag System message (DTC B0014 B0021).
Trouble codes it names: B0014 B0021
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-110 | Service bulletin | Feb 27, 2024 | 10251360 | PDF, 499 KB |
What the document itself lists
The manufacturer titles it “Intermittent Service Airbag System message — DTC B0014 and B0021”.
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 86825697 | Left | — | eBay Motors → |
| 86825696 | Left | — | eBay Motors → |
| 86825695 | Left | — | eBay Motors → |
| 86825698 | Left | — | eBay Motors → |
| 86825699 | Right | — | eBay Motors → |
| 86825701 | Right | — | eBay Motors → |
| 86825702 | Right | — | eBay Motors → |
| 86825700 | Right | — | eBay Motors → |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 65 complaints with NHTSA since 2015. 12 of them name Electrical System, Air Bags — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Started vehicle in morning and no sound from the infotainment system (even if radio screen is on). Noticed turn indicators sound no longer functioned as well as I believe auto stop function also became non-functional. Safety concern while driving. Had to reset by performing a system re-set/re-boot myself to make everything work again.
2023 Cadillac XT4 · Electrical System · filed with NHTSA Mar 1, 2026
Safety restraint warning light came on. Took to dealership. They had for 3 days claimed it was repaired. Light came back on 2 days later. Dealership has now had my vehicle 10 days, stating I need a new side drivers airbag. They do not know when it will arrive. I have seen other complaints in this model for faulty airbag sensors/units
2021 Cadillac XT4 · Air Bags · filed with NHTSA Jan 15, 2022
Rear camera/360 camera works intermittently. Vehicle has been recalled for this exact problem and was taken to dealership for correction. Camera became inoperative again and a camera replacement was paid for out of pocket around early 2025. 6 months later, the issue has started again and camera is inoperative when reversing
2020 Cadillac XT4 · Electrical System · filed with NHTSA Sep 30, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group5 other manufacturer communications filed against the Cadillac XT4 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-218 | Service bulletin | Oct 9, 2024 | This technical bulletin provides repair information to correct a customer concern of Seats Will Intermittently Lose Memory Position Settings… |
| PIC6568 | Service bulletin | Sep 13, 2024 | This Preliminary information communicates the direction a technician should take when a customer experiences a loss of memory seat stored po… |
| PIT6180 | Service bulletin | Aug 13, 2024 | This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. |
| 06-00-89-029V | Service bulletin | May 1, 2024 | This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, V… |
| PIE0773A | Service bulletin | Jan 16, 2024 | This engineering information (EI) s requesting information from technicians to perform the check list provided and contact the engineer list… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 23-NA-110 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-110 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 23-NA-110 cover?
The manufacturer filed it against 5 model years: 2023 Cadillac XT4, 2022 Cadillac XT4, 2021 Cadillac XT4, 2020 Cadillac XT4, 2019 Cadillac XT4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.