Mazda bulletin 09-034-24
What it saysSome vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jun 27, 2024, received Jul 4, 2024, about the visibility/wiper. It names 8 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. This is caused by: CASE A: The J-hook binding holding the inner cloth coming loose because the convertible top is opened/closed a lot or from high ambient temperatures. CASE B: After the previous improvement carried out at the supplier since January 19, 2016, some J-hooks have still been found coming loose to bind and hold the inner cloth during the assembly process. To correct the problem: CASE A: Two top-protector clips have been additionally installed to both side edges of the J-hook to prevent the J-hook from loosening and separating. CASE B: An improved inspection process has been started at the supplier to check the appearance of the inner cloth after installation of the clip.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-034-24 | Service bulletin | Jun 27, 2024 | 11003223 | PDF, 1,962 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 69 complaints with NHTSA since 2015. 10 of them name Visibility/Wiper, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Vehicles rear windshield spontaneously shattered. Vehicle was idle and upon starting the vehicle a cracking sound was heard in the cabin and the rear view mirror was unusable as the rear windshield was entirely shattered into <1 inch pieces. Small pieces of loose glass had fallen from both upper corners of the windshield.
2017 Mazda MX-5 · Visibility/Wiper · filed with NHTSA Jun 17, 2025
Started from creak noise as car start to move, accelerate or stop. Now it developed to some ticking noise every time car accelerate or decelerate. The car is only at about 9700 mi went to spreen Mazda loma linda ca to inspect the car. They said it is normal and come back when it gets worse
2018 Mazda MX-5 · Structure · filed with NHTSA Nov 22, 2019
The top windshield trim piece popped off while on the highway. The windshield has never been replaced and this trim piece has never been removed. All but one of the clips failed
2016 Mazda MX-5 · Structure · filed with NHTSA Aug 11, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group3 other manufacturer communications filed against the Mazda MX-5 under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-027-25 | Service bulletin | Jul 11, 2025 | Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back wi… |
| SA-039-23a | Service bulletin | Sep 13, 2023 | Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's r… |
| 00-001-23 | Service bulletin | Jul 19, 2023 | In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on an “as-needed” basis, a Special Service Tool (SST) to allow… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-034-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-034-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-034-24 cover?
The manufacturer filed it against 8 model years: 2024 Mazda MX-5, 2023 Mazda MX-5, 2022 Mazda MX-5, 2021 Mazda MX-5, 2020 Mazda MX-5, 2018 Mazda MX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2016 MX-5: built before 19 Jan 2016 — the build date is on the certification label in the driver’s door jamb.