Lincoln bulletin OTA SU9 P2 Naut
What it saysSoftware Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. NHTSA’s full summary ↓
Lincoln filed this with NHTSA as a service bulletin dated Mar 19, 2024, received Apr 4, 2024, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSoftware Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: - Removes error case of persistent nuisance chimes. - Improved connectivity - Audio management stability - Alerts time out as intended - Wireless Charging indicator on first surface - Phone charging via USB over ignition cycles - Remedy software for 24B09- Phoenix controller quality issues
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| OTA SU9 P2 Naut | Service bulletin | Mar 19, 2024 | 10252709 | PDF, 296 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Lincoln files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 34 complaints with NHTSA since 2015. 8 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper.
2024 Lincoln Nautilus · Electrical System · filed with NHTSA Apr 23, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group16 other manufacturer communications filed against the Lincoln Nautilus under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Lincoln list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52463 | Service bulletin | Apr 19, 2024 | On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join th… |
| SSM 52402 | Service bulletin | Mar 29, 2024 | On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itse… |
| 24B09 S1 | Service bulletin | Mar 28, 2024 | Customer Satisfaction Program 24B09 - Supplement #1 Certain 2024 Model Year Nautilus Vehicles - Update Infotainment Software |
| SSM 52393 | Service bulletin | Mar 26, 2024 | Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attrib… |
| SSM 52381 | Service bulletin | Mar 22, 2024 | Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inabilit… |
| SSM 52378 | Service bulletin | Mar 22, 2024 | Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of th… |
| 24B09 | Service bulletin | Mar 11, 2024 | Customer Satisfaction Program 24B09 Certain 2024 Model Year Nautilus Vehicles Update Infotainment Software |
| SSM 52270 | Service bulletin | Feb 16, 2024 | 2024 Nautilus vehicles are equipped with a rear deck lid lamp with Lincoln lettering. On Black Label trim level vehicles only, this Lincoln… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Lincoln OTA SU9 P2 Naut a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the OTA SU9 P2 Naut repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does OTA SU9 P2 Naut cover?
The manufacturer filed it against 1 model year: 2024 Lincoln Nautilus. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.