Ford bulletin SSM 54425
What it saysSome 2020-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various drivability concerns and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC)… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Dec 4, 2025, received Dec 10, 2025, about the fuel/propulsion system. It names 6 model years (2020–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2020-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various drivability concerns and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P061B stored in the powertrain control module (PCM). This may be due to the incorrect installation of additional police equipment. Equipment should only use the provided rear power access point and must not use the 12V cranking or 12V auxiliary batteries for power. The vehicle will go to sleep after the ignition key is removed and is not designed to power equipment when the vehicle is not running. If equipped, the Police Engine Idle feature can be used to allow the vehicle to securely remain idling and to power equipment. Refer to the Owners Manual.<br /><br /> If it is determined additional equipment has not been added to the 12V cranking or 12V auxiliary batteries, continue with normal Workshop Manual (WSM) diagnostics, Section 303-04C Engine > Fuel Charging and Controls > Diagnosis and Testing > Pinpoint Test QE.<br /><br /> For general upfitter installation guidelines, refer to:<br />
Trouble codes it names: P061B
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 54425 | Service bulletin | Dec 4, 2025 | 11026518 | PDF, 72 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 2,170 complaints with NHTSA since 2015. 749 of them name Power Train, Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Ford Explorer, the 186 owners who gave an odometer reading for Power Train reported it at a median of 43,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
A Police Officer's Ford Explorer Interceptor Hybrid SUV while driving had a vehicle malfunction where the rear wheels began to wobble/vibrate and while driving in a straight line with front wheels facing straight caused the vehicle to fishtail out of the control (loss of control to the rear wheels) and slam into a tree at approximately…
2021 Ford Explorer · Power Train · filed with NHTSA Nov 20, 2023
On my 2020 police interceptor through a no issue for the transmission, failing at early mileage, jerking in a drive and slamming gears when shifting and low gears, I believe the component is the CDF drum in the transmission, which is thousands of dollars to fix Ford offered to replace it under warranty, but the issue typically doesn’t…
2020 Ford Explorer · Power Train · filed with NHTSA Aug 18, 2026
When the vehicle was started this morning, it sounded like it was chugging and did not wasn’t to stay on. Then when the driver went to drive, he got the notification on my dash to stop safely and the engine was disabled. The check engine light was on, as well as the battery light was on, and the warning light was on.
2020 Ford Explorer · Power Train · filed with NHTSA Apr 30, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the fuel/propulsion system
Source: same model, same component group12 other manufacturer communications filed against the Ford Explorer under the same component group (fuel/propulsion system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM55059 | Service bulletin | Aug 3, 2026 | Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 20… |
| SSM 54948 | Service bulletin | Jun 18, 2026 | Some 2025-2026 Explorer/Aviator/Police Interceptor Utility non-hybrid vehicles built on 06-Feb-2025 and through 13-Dec-2025 may exhibit vari… |
| SSM 54857 | Service bulletin | May 21, 2026 | 2020-2026 Explorer/Escape/Corsair, 2021-2026 Bronco Sport/Bronco, 2022-2026 Maverick, 2024-2026 Mustang/Ranger/Nautilus vehicles equipped wi… |
| SSM 54787 | Service bulletin | Apr 29, 2026 | Some 2020-2023 Aviator and 2025-2026 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in… |
| 23B64 | Other | Apr 8, 2026 | Customer Satisfaction Program 23B64 Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage Batteries Battery Energ… |
| TSB 26-2112 | Service bulletin | Mar 18, 2026 | This bulletin supersedes TSB 26-2059. Reason For Update: To add missing labor operations. Some of the vehicles listed in the Model statement… |
| SSM 54614 | Service bulletin | Feb 28, 2026 | Some 2020-2024 Explorer vehicles equipped with a 2.3L engine and 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles equipped wit… |
| SSM 54271 | Service bulletin | Oct 4, 2025 | Some 2025 Explorer vehicles equipped with a 2.3L EcoBoost engine may require various repairs and/or maintenance on the fuel system. This may… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 54425 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 54425 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 54425 cover?
The manufacturer filed it against 6 model years: 2025 Ford Explorer, 2024 Ford Explorer, 2023 Ford Explorer, 2022 Ford Explorer, 2021 Ford Explorer, 2020 Ford Explorer. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.