Jeep bulletin 02-003-25
What it saysNot applicable to vehicles built for US market. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Jul 22, 2025, received Jul 31, 2025, about the suspension. It names 2 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Not applicable to vehicles built for US market. Metallic Noise While Turning Customers may experience the following: ● Metallic noise coming from front shock absorber while turning on both left and right side. This bulletin involves inspecting and possibly replacing one or both front struts.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 02-003-25 | Service bulletin | Jul 22, 2025 | 11021009 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68312007AF | Strut, Front Suspension | — | eBay Motors → |
| 68312006AF | Strut, Front Suspension | — | eBay Motors → |
| 68475517AA | Strut, Front Suspension | — | eBay Motors → |
| 68475516AA | Strut, Front Suspension | — | eBay Motors → |
| 68504809AA | Strut, Front Suspension | — | eBay Motors → |
| 68504808AA | Strut, Front Suspension | — | eBay Motors → |
| 68643049AA | Strut, Front Suspension | — | eBay Motors → |
| 68643048AA | Strut, Front Suspension | — | eBay Motors → |
| 68312019AC | Strut, Front Suspension | — | eBay Motors → |
| 68312018AC | Strut, Front Suspension | — | eBay Motors → |
| 68312005AC | Strut, Front Suspension | — | eBay Motors → |
| 68312004AC | Strut, Front Suspension | — | eBay Motors → |
| 68643047AA | Strut, Front Suspension | — | eBay Motors → |
| 68643046AA | Strut, Front Suspension | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 02-15-10-9H | Front Strut - Inspect (2 - Skilled) 04 - Chassis | 0.2 hrs |
| 02-15-10-9I | Front Strut - Inspect and Replace (One) (2 - Skilled) 04 - Chassis | 1.1 hrs |
| 02-15-10-9J | Front Strut - Inspect and Replace (Both) (2 - Skilled) 04 - Chassis | 1.9 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Jeep’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 78 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group7 other manufacturer communications filed against the Jeep Compass under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 02-006-26 | Service bulletin | Jun 12, 2026 | Not applicable to vehicles built for US market. Front Or Rear Shock Absorber Noise Customers may experience the following: ● A squeaking, sq… |
| 9004338 | Service bulletin | Apr 8, 2026 | LINK KIT, Stabilizer Bar For Jeep Compass built prior to January 4, 2021, when servicing the stabilizer bar links. There is a new metal end… |
| 19-002-26 | Service bulletin | Mar 24, 2026 | Not applicable to vehicles built for US market. Tie Rod End Making Noise Customers may comment on the following: SYMPTOM: ● Front end noise… |
| 02-003-26 | Service bulletin | Mar 7, 2026 | Front Shock Absorber Noise Customers may experience the following: SYMPTOM: ● A squeaking, squealing or whistle noise coming from the front… |
| 02-005-25 REV. A | Service bulletin | Oct 8, 2025 | Vehicle Pulls While Driving Customers may experience the following: ● Vehicle pulls while driving This bulletin involves inspecting the vehi… |
| 02-002-25 REV. A | Service bulletin | Sep 12, 2025 | "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. " |
| 9100229 | Service bulletin | Sep 20, 2023 | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and n… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 02-003-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 02-003-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 02-003-25 cover?
The manufacturer filed it against 2 model years: 2025 Jeep Compass, 2024 Jeep Compass. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 1 Feb 2024 – 26 Mar 2025 — the build date is on the certification label in the driver’s door jamb.