2012–2020 Collins DE and 5 other Collins models: equipment recall
In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury.
What was reported
Source: manufacturer filing, 49 CFR Part 573Reported to NHTSA Sep 19, 2022 by Collins Bus Corporation, owners notified Nov 21, 2022.
Which vehicles are covered
Source: NHTSA campaign 22V699000| Model year | On WhichTrim |
|---|---|
| 2012 Collins DE | — |
| 2013 Collins DE | — |
| 2014 Collins DE | — |
| 2015 Collins DE | — |
| 2016 Collins DE | — |
| 2017 Collins DE | — |
| 2018 Collins DE | — |
| 2019 Collins DE | — |
| 2020 Collins DE | — |
| 2012 Collins DH | — |
| 2013 Collins DH | — |
| 2014 Collins DH | — |
| 2015 Collins DH | — |
| 2016 Collins DH | — |
| 2017 Collins DH | — |
| 2018 Collins DH | — |
| 2019 Collins DH | — |
| 2020 Collins DH | — |
| 2012 Collins SH | — |
| 2013 Collins SH | — |
| 2014 Collins SH | — |
| 2015 Collins SH | — |
| 2016 Collins SH | — |
| 2017 Collins SH | — |
| 2018 Collins SH | — |
| 2019 Collins SH | — |
| 2020 Collins SH | — |
| 2012 Collins SL | — |
| 2013 Collins SL | — |
| 2014 Collins SL | — |
| 2015 Collins SL | — |
| 2016 Collins SL | — |
| 2017 Collins SL | — |
| 2018 Collins SL | — |
| 2019 Collins SL | — |
| 2020 Collins SL | — |
| 2012 Collins TH | — |
| 2013 Collins TH | — |
| 2014 Collins TH | — |
| 2015 Collins TH | — |
| 2016 Collins TH | — |
| 2017 Collins TH | — |
| 2018 Collins TH | — |
| 2019 Collins TH | — |
| 2020 Collins TH | — |
| 2012 Collins TL | — |
| 2013 Collins TL | — |
| 2014 Collins TL | — |
| 2015 Collins TL | — |
| 2016 Collins TL | — |
| 2017 Collins TL | — |
| 2018 Collins TL | — |
| 2019 Collins TL | — |
| 2020 Collins TL | — |
None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →
How much of it has been fixed
Source: manufacturer quarterly report, 49 CFR 573.7of the campaign
The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.
This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.
It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.
The federal paperwork
Source: nhtsa.govFiled documents
- Remedy instructions PDF — What the dealer is told to actually do about it.
Check one specific vehicle
A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.
NHTSA VIN recall lookup →Campaign 22V699000
Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.
Common questions
Source: NHTSA, 49 CFR Part 573Does this recall repair cost anything?
No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.
How do I know whether my vehicle is included?
By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.
What if the repair is not available yet?
It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.
What did the manufacturer say was wrong?
The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.
Who started this recall?
NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.