Western Star service campaign SF679REV2
Western Star filed this with NHTSA as a service campaign dated Oct 1, 2024, received Nov 6, 2024, about the unknown or other — 2 documents under this number: SF679-DLR LTR, SF679-Bulletin. It names 5 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRevised Field Service Campaign for Virtual Technician Module. 2nd REVISION:Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners required for Virtual Technician installation. A new SRT has been added to Campaign Group E: 996-F175E ECU, VIRTUAL TECHNICIAN, POPULATION E, INSTALL (SF679), 0.8 hours. Additionally, the Work Instructions have been revised to provide supplementary details for installing the Virtual Technician on vehicles with Cummins engines that were missing the Common Powertrain Controller (CPC) mounting bracket.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SF679-DLR LTR | Service campaign | Oct 1, 2024 | 11010159 | not yet checked |
| SF679-Bulletin | Service campaign | Oct 1, 2024 | 11010137 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2023 Western Star 4700; 2024 Western Star 4700; 2023 Western Star 4900; 2024 Western Star 4900; 2023 Western Star 6900.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Western Star SF679REV2 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the SF679REV2 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SF679REV2 cover?
The manufacturer filed it against 5 model years: 2023 Western Star 4700, 2024 Western Star 4700, 2023 Western Star 4900, 2024 Western Star 4900, 2023 Western Star 6900. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.