{"id":"2024_chevrolet_silverado_3500hd","make":"Chevrolet","make_slug":"chevrolet","model":"Silverado 3500HD","model_slug":"silverado-3500hd","year":2024,"url":"/chevrolet/silverado-3500hd/2024/","pts":[],"configs":[],"vclass":"Heavy-duty pickup","segment":"Heavy-duty pickup","epa_certified":false,"recalls":[{"campaign":"24V894000","component":"LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH","mfr":"General Motors, LLC","reported":"2024-11-26","owner_notified":"2024-12-17","units":131231,"summary":"General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates.  The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.","consequence":"An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.","remedy":"Owners are advised to check that the tailgate is closed and latched before driving.  Dealers will replace the exterior touchpad switch assemblies, free of charge.  Owner notification letters were mailed December 17, 2024.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N242469160.  This recall is an expansion of NHTSA Recall 24V-060.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N242469160","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"24V060000","component":"LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH","mfr":"General Motors, LLC","reported":"2024-02-01","owner_notified":"2024-05-17","units":570434,"summary":"General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates.  The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.","consequence":"An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.","remedy":"Owners are advised to check that the tailgate is closed and latched before driving.  Dealers will replace the exterior touchpad switch assemblies, free of charge.  Owner notification letters were mailed May 17, 2024.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N232426400.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N232426400","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"23V549000","component":"STEERING","mfr":"General Motors, LLC","reported":"2023-08-03","owner_notified":"2023-09-22","units":3893,"summary":"General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles.  The steering gear shaft may fracture and disconnect from the steering arm.","consequence":"A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.","remedy":"Dealers will inspect and replace the steering gear, if necessary, free of charge.  Owner notification letters were mailed September 22, 2023.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N232414720.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N232414720","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":3,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":76,"grade":"C","complaints":{"count":49,"crash":2,"fire":0,"injured":1,"deaths":2,"comps":[["Electrical System",21],["Power Train",15],["Service Brakes",12],["Unspecified",6],["Fuel/Propulsion System",3],["Structure",3]],"by_year":{"2023":7,"2024":17,"2025":11,"2026":14},"excerpts":[["2024-10-15","Service Brakes","While driving along pulling a trailer, you unexpectedly lose you trailer brakes. Someone is going to get seriously injured or killed if GM doesn't fix this."],["2024-10-01","Electrical System","The contact owns a 2024 Chevrolet Silverado 3500. The contact stated while driving at an undisclosed speed and towing a camper, upon coming to a complete stop, the message \"Brakes Disconnected\" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No other warning lig\u2026"],["2024-08-28","Electrical System","While traveling with a 5th wheel camper (Grand Design), that has solar panels the brake controller stops providing a connection to the trailer brakes. This is a know problem of the 2024 Chevrolets and so far there is not a fix that I know of. This is a big big safety issue because the trailer is heavy and hard to stop.\u2026"]]},"investigations":[],"ncap":[],"popularity":1,"headline":{"range":null,"mpg":null,"ncap":null,"complaints":49},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}