{"id":"2023_ram_promaster","make":"Ram","make_slug":"ram","model":"ProMaster","model_slug":"promaster","year":2023,"url":"/ram/promaster/2023/","pts":[],"configs":[],"vclass":"Van","segment":"Van","epa_certified":false,"recalls":[{"campaign":"25V876000","component":"EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:","mfr":"Rollx Vans","reported":"2025-12-17","owner_notified":"2026-02-05","units":86,"summary":"Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.","consequence":"An unsecured wheelchair can move during transit, increasing the risk of injury.","remedy":"Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"25V720000","component":"ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY","mfr":"Chrysler (FCA US, LLC)","reported":"2025-10-23","owner_notified":"2025-12-11","units":300691,"summary":"Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.","consequence":"Electrical circuits that overheat increase the risk of a fire.","remedy":"Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"67C, B3C, C9C","initiated_by":"MFR","variants":[],"severity":"critical"},{"campaign":"24V436000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US, LLC)","reported":"2024-06-13","owner_notified":"2024-07-09","units":1033433,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and\u00c2\u00a0Ram Promaster vehicles.  The radio software may prevent the rearview image from displaying.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, \"Rear Visibility.\"","consequence":"A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.","remedy":"Dealers will update the radio software or the software will be OTA, \"Over-The-Air,\" free of charge.  Owner notification letters were mailed beginning July 9, 2024.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's numbers for this recall are 66B and 79B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"66B, 79B","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"24V416000","component":"EQUIPMENT:OTHER:LABELS","mfr":"Chrysler (FCA US, LLC)","reported":"2024-06-06","owner_notified":"2024-08-01","units":266,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles.  The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, \"Side Impact Protection\" and 110, \"Tire Selection and Rims.\"","consequence":"A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury.  Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.","remedy":"Dealers will install a door beam and apply an overlay label, free of charge.  Owner notification letters were mailed August 1, 2024.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 53B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"53B","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"24V129000","component":"SEAT BELTS:FRONT:BUCKLE ASSEMBLY","mfr":"Chrysler (FCA US, LLC)","reported":"2024-02-22","owner_notified":"2024-04-09","units":27744,"summary":"Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles.  The driver seat belt warning light and audible chime may not activate as intended.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, \"Occupant Crash Protection.\"","consequence":"A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.","remedy":"Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge.  Owner notification letters were mailed April 9, 2024.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 02B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"02B","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":5,"critical_count":1,"park_outside":false,"do_not_drive":false,"score":63,"grade":"D","complaints":{"count":87,"crash":0,"fire":6,"injured":0,"deaths":0,"comps":[["Steering",33],["Electrical System",25],["Engine And Engine Cooling",15],["Engine",10],["Forward Collision Avoidance",7],["Unspecified",7]],"by_year":{"2023":1,"2024":6,"2025":20,"2026":60},"excerpts":[["2025-12-09","Engine And Engine Cooling","The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of\u2026"],["2025-11-04","Electrical System","On 10/24, a rented van (from Budget Truck Rental) was parked and stationary on private commercial property (a warehouse lot) when a fire originated in the engine compartment area. The fire rapidly escalated, causing severe damage to the van itself, and resulting in the total loss of a second, adjacent rented van. The l\u2026"],["2025-10-31","Engine And Engine Cooling","The contact owns a 2023 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were not yet available. The contact stated th\u2026"]]},"investigations":[{"action":"PE26002","component":"STEERING:RACK AND PINION:RACK","opened":"2026-03-02","closed":"","campaign":"","subject":"Loss of Power Steering Assist","summary":"The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluati"}],"ncap":[],"popularity":999,"headline":{"range":null,"mpg":null,"ncap":null,"complaints":87},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}