{"id":"2023_gmc_sierra_3500hd","make":"GMC","make_slug":"gmc","model":"Sierra 3500HD","model_slug":"sierra-3500hd","year":2023,"url":"/gmc/sierra-3500hd/2023/","pts":[],"configs":[],"vclass":"Heavy-duty pickup","segment":"Heavy-duty pickup","epa_certified":false,"recalls":[{"campaign":"24V060000","component":"LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH","mfr":"General Motors, LLC","reported":"2024-02-01","owner_notified":"2024-05-17","units":570434,"summary":"General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates.  The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.","consequence":"An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.","remedy":"Owners are advised to check that the tailgate is closed and latched before driving.  Dealers will replace the exterior touchpad switch assemblies, free of charge.  Owner notification letters were mailed May 17, 2024.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N232426400.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N232426400","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":1,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":92,"grade":"A","complaints":{"count":28,"crash":5,"fire":0,"injured":1,"deaths":0,"comps":[["Power Train",14],["Forward Collision Avoidance",4],["Electrical System",4],["Unspecified",3],["Engine",3],["Wheels",3]],"by_year":{"2023":3,"2024":8,"2025":8,"2026":9},"excerpts":[["2025-11-10","Electrical System","The brake controller on trucks error out while towing. Shuts brakes off. Not a good thing towing 16,000lbs down hill. Almost accident. Destroyed my truck brakes and warped rotors. The controller checks the house battery on trailer and if not in range shuts brakes off. The brake towing screen in truck states all is good\u2026"],["2025-09-18","Engine And Engine Cooling","The contact owns a 2023 GMC Sierra 3500. The contact stated that while driving approximately 60 MPH, the messages \"Service Charging System\" and \"Service Diesel Emissions System\" were displayed, and suddenly the power steering and power brakes malfunctioned, causing the contact to almost lose control of the vehicle. The\u2026"],["2025-08-25","Power Train","My rear wheels randomly lock up and truck violently shakes. It does it randomly in very long trips so GM and every dealer I've brought it to just says that \"they cant help me because they cant get it to replicate. Had the same issue with my 2020 and it has an open recall for the exact same thing. This is very dangerous\u2026"]]},"investigations":[],"ncap":[],"popularity":12,"headline":{"range":null,"mpg":null,"ncap":null,"complaints":28},"carried_from":null,"presskit_trims":[],"generated_at":"2026-09-12 09:08 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}