{"id":"2023_gmc_sierra_2500hd","make":"GMC","make_slug":"gmc","model":"Sierra 2500HD","model_slug":"sierra-2500hd","year":2023,"url":"/gmc/sierra-2500hd/2023/","pts":[],"configs":[],"vclass":"Heavy-duty pickup","segment":"Heavy-duty pickup","epa_certified":false,"recalls":[{"campaign":"24V060000","component":"LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH","mfr":"General Motors, LLC","reported":"2024-02-01","owner_notified":"2024-05-17","units":570434,"summary":"General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates.  The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.","consequence":"An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.","remedy":"Owners are advised to check that the tailgate is closed and latched before driving.  Dealers will replace the exterior touchpad switch assemblies, free of charge.  Owner notification letters were mailed May 17, 2024.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N232426400.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N232426400","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":1,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":92,"grade":"A","complaints":{"count":31,"crash":1,"fire":0,"injured":1,"deaths":0,"comps":[["Power Train",20],["Electrical System",5],["Service Brakes",3],["Engine",3],["Unspecified",2],["Tires",2]],"by_year":{"2023":3,"2024":7,"2025":14,"2026":7},"excerpts":[["2025-06-27","Power Train","The contact owns a 2023 GMC Sierra 2500. The contact stated while driving 35 MPH, the vehicle gear shift was shifting independently, and the contact noticed the vehicle was shaking and the vehicle went into limp mode. The check engine lights illuminated. The contact pulled over to the right side of the road turned the \u2026"],["2025-06-06","Electrical System","I rely heavily on this vehicle for my business and within 1 year of ownership, the vehicle broke down on the highway allowing it to only run @ 30mph. After finally locating a dealer who could evaluate the vehicle in less than 1 week, I was informed that the part was unavailable and they indicated, \"it could take 1 mont\u2026"],["2025-05-30","Power Train","The contact owns a 2023 GMC Sierra 2500. The contact stated while driving approximately 40 MPH, the vehicle shook abnormally twice and then switched to Low Power Mode. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined th\u2026"]]},"investigations":[],"ncap":[],"popularity":12,"headline":{"range":null,"mpg":null,"ncap":null,"complaints":31},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}