{"id":"2023_chevrolet_silverado_2500hd","make":"Chevrolet","make_slug":"chevrolet","model":"Silverado 2500HD","model_slug":"silverado-2500hd","year":2023,"url":"/chevrolet/silverado-2500hd/2023/","pts":[],"configs":[],"vclass":"Heavy-duty pickup","segment":"Heavy-duty pickup","epa_certified":false,"recalls":[{"campaign":"24V060000","component":"LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH","mfr":"General Motors, LLC","reported":"2024-02-01","owner_notified":"2024-05-17","units":570434,"summary":"General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates.  The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.","consequence":"An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.","remedy":"Owners are advised to check that the tailgate is closed and latched before driving.  Dealers will replace the exterior touchpad switch assemblies, free of charge.  Owner notification letters were mailed May 17, 2024.  Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.  GM's number for this recall is N232426400.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"N232426400","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":1,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":92,"grade":"A","complaints":{"count":46,"crash":0,"fire":2,"injured":1,"deaths":0,"comps":[["Power Train",17],["Electrical System",16],["Engine",7],["Unspecified",7],["Latches/Locks/Linkages",4],["Exterior Lighting",3]],"by_year":{"2023":3,"2024":11,"2025":15,"2026":17},"excerpts":[["2025-06-03","Power Train","While driving my truck it shifts into tow mode by itself, also on june 1st 2025 my truck shifted to 4 low by itself ."],["2025-05-19","Electrical System","Tailgate randomly opens and closes on its own. It will continue to do so until I start the truck up and then it will start doing it again as soon as I open my drivers side door. Also, the tailgate will no longer open by the button that is on the tailgate. The only way to open the tailgate is to push the button on the r\u2026"],["2025-04-16","Power Train","My truck has 50k miles and while driving down the road heard a loud pop and felt the truck jerk. Then the truck entered low power mode and the engine light turned on. I took it to the dealership and they are contributing it to the transmission valve body. Has been in the shop for 3 week so far and still no update when \u2026"]]},"investigations":[],"ncap":[],"popularity":1,"headline":{"range":null,"mpg":null,"ncap":null,"complaints":46},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}