{"id":"2021_ram_promaster_city","make":"Ram","make_slug":"ram","model":"Promaster City","model_slug":"promaster-city","year":2021,"url":"/ram/promaster-city/2021/","pts":["gas"],"configs":[{"id":43060,"model":"Promaster City","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic 9-spd","cyl":4,"displ":2.4,"eng":"","turbo":false,"super":false,"start_stop":false,"city":21,"hwy":28,"comb":24,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Special Purpose Vehicle 2WD","co2":374,"fe_score":5,"ghg_score":5,"fuel_cost":2600,"save_spend":-1750,"guzzler":false,"mfr_code":"CRX","modified":"Tue Aug 17 00:00:00 EDT 2021"}],"vclass":"Special Purpose Vehicle 2WD","segment":"Special purpose","recalls":[{"campaign":"25V876000","component":"EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:","mfr":"Rollx Vans","reported":"2025-12-17","owner_notified":"2026-02-05","units":86,"summary":"Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.","consequence":"An unsecured wheelchair can move during transit, increasing the risk of injury.","remedy":"Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"25V720000","component":"ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY","mfr":"Chrysler (FCA US, LLC)","reported":"2025-10-23","owner_notified":"2025-12-11","units":300691,"summary":"Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.","consequence":"Electrical circuits that overheat increase the risk of a fire.","remedy":"Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"67C, B3C, C9C","initiated_by":"MFR","variants":[],"severity":"critical"},{"campaign":"25V552000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US, LLC)","reported":"2025-08-26","owner_notified":"2026-07-21","units":219577,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.","consequence":"A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.","remedy":"Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"59C","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"24V416000","component":"EQUIPMENT:OTHER:LABELS","mfr":"Chrysler (FCA US, LLC)","reported":"2024-06-06","owner_notified":"2024-08-01","units":266,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles.  The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, \"Side Impact Protection\" and 110, \"Tire Selection and Rims.\"","consequence":"A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury.  Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.","remedy":"Dealers will install a door beam and apply an overlay label, free of charge.  Owner notification letters were mailed August 1, 2024.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 53B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"53B","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"24V290000","component":"ELECTRONIC STABILITY CONTROL (ESC)","mfr":"Chrysler (FCA US, LLC)","reported":"2024-04-25","owner_notified":"2021-01-27","units":2,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles.  An insecure ground connection may cause the electronic stability control (ESC) to be inoperative.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, \"Electronic Stability Control Systems.\"","consequence":"Driving with an inoperative electronic stability control system can increase the risk of a crash.","remedy":"Dealers will tighten the ground nut assembly, free of charge.  All affected vehicles have been remedied.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 43B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"43B","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"24V197000","component":"ELECTRICAL SYSTEM:WIRING","mfr":"Chrysler (FCA US, LLC) (Stellantis)","reported":"2024-03-14","owner_notified":"2025-02-20","units":12375,"summary":"Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles.  The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, \"Lamps, Reflective Devices, and Associated Equipment.\"","consequence":"An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers.  Both scenarios can increase the risk of a crash.","remedy":"Dealers will inspect and replace the harness, as necessary free of charge.  Owner notification letters were mailed February 20, 2025.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 21B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"21B","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"23V301000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL","mfr":"Chrysler (FCA US, LLC)","reported":"2023-04-27","owner_notified":"2023-06-22","units":165503,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission.  The park pawl may not fully engage the park gear due to debris inside the transmission.","consequence":"A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.","remedy":"Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge.  Owner notification letters were mailed June 22, 2023.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 44A.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"44A","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"21V728000","component":"EXTERIOR LIGHTING:TURN SIGNAL","mfr":"Chrysler (FCA US, LLC)","reported":"2021-09-21","owner_notified":"2021-10-28","units":23853,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles.  If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, \"Lamps, Reflective Devices, and Associated Equipment.\"","consequence":"The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.","remedy":"Dealers will update the Body Controller Module (BCM) software, free of charge.  Owner notification letters were mailed October 28, 2021.  Owners may contact FCA US LLC customer service at 1-800-853-1403.  FCA US LLC's number for this recall is Y71.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y71","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"21V699000","component":"SEAT BELTS","mfr":"Chrysler (FCA US, LLC)","reported":"2021-09-09","owner_notified":"2021-10-28","units":10372,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles.  The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, \"Occupant Crash Protection.\"","consequence":"An unsecured child restraint system can increase the risk of injury during a crash.","remedy":"Dealers will inspect and replace the seat belt retractors as necessary, free of charge.  Owner notification letters were mailed October 28, 2021.  Owners may contact FCA US LLC customer service at 1-800-853- 1403.  FCA US LLC's number for this recall is Y61.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y61","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"21V147000","component":"SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE","mfr":"Chrysler (FCA US, LLC)","reported":"2021-03-09","owner_notified":"2021-03-30","units":4,"summary":"Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles.  The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.","consequence":"The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.","remedy":"FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge.  The recall began on March 30, 2021.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y11","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":10,"critical_count":1,"park_outside":false,"do_not_drive":false,"score":35,"grade":"F","complaints":{"count":114,"crash":1,"fire":3,"injured":0,"deaths":0,"comps":[["Back Over Prevention",25],["Unspecified",21],["Electrical System",19],["Lane Departure",14],["Power Train",12],["Service Brakes",8]],"by_year":{"2021":13,"2022":20,"2023":14,"2024":18,"2025":17,"2026":32},"excerpts":[["2024-12-12","Engine","Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to\u2026"],["2024-12-12","Engine","Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to\u2026"],["2022-10-03","Wheels","The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. this is a fleet ve\u2026"]]},"investigations":[],"ncap":[],"popularity":999,"headline":{"range":null,"mpg":24,"ncap":null,"complaints":114},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}