{"id":"2020_subaru_crosstrek","make":"Subaru","make_slug":"subaru","model":"Crosstrek","model_slug":"crosstrek","year":2020,"url":"/subaru/crosstrek/2020/","pts":["phev","gas"],"configs":[{"id":42292,"model":"Crosstrek Hybrid AWD","pt":"phev","drive":"All-Wheel Drive","trany":"Automatic (variable gear ratios)","cyl":4,"displ":2.0,"eng":"SIDI; PHEV","turbo":false,"super":false,"start_stop":true,"city":36,"hwy":35,"comb":35,"cityA":99,"hwyA":80,"combA":90,"kwh100":38.0,"range":null,"range_city":null,"range_hwy":null,"erange":17.0,"phev_comb":46,"charge240":2.0,"charge240b":0.0,"charger":"","charger_b":"","motor":"88 kW AC Induction","fuel":"Regular Gas and Electricity","vclass":"Small Sport Utility Vehicle 4WD","co2":151,"fe_score":10,"ghg_score":10,"fuel_cost":1800,"save_spend":4250,"guzzler":false,"mfr_code":"FJX","modified":"Fri Mar 25 00:00:00 EDT 2022"},{"id":42050,"model":"Crosstrek AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic (AV-S8)","cyl":4,"displ":2.0,"eng":"SIDI","turbo":false,"super":false,"start_stop":false,"city":27,"hwy":33,"comb":30,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Small Sport Utility Vehicle 4WD","co2":298,"fe_score":7,"ghg_score":7,"fuel_cost":2100,"save_spend":750,"guzzler":false,"mfr_code":"FJX","modified":"Tue Feb 11 00:00:00 EST 2020"},{"id":42049,"model":"Crosstrek AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Manual 6-spd","cyl":4,"displ":2.0,"eng":"SIDI","turbo":false,"super":false,"start_stop":false,"city":22,"hwy":29,"comb":25,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Small Sport Utility Vehicle 4WD","co2":355,"fe_score":5,"ghg_score":5,"fuel_cost":2500,"save_spend":-1250,"guzzler":false,"mfr_code":"FJX","modified":"Tue Feb 11 00:00:00 EST 2020"}],"vclass":"Small Sport Utility Vehicle 4WD","segment":"Compact SUV","recalls":[{"campaign":"23V080000","component":"ELECTRICAL SYSTEM:12V/24V/48V BATTERY","mfr":"Subaru of America, Inc.","reported":"2023-02-14","owner_notified":"2023-05-12","units":8413,"summary":"Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Crosstrek Hybrid vehicles.  The harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery from charging.","consequence":"A 12-Volt battery that is unable to recharge can cause a loss of drive power, increasing the risk of a crash.","remedy":"Dealers will replace the converter terminal mounting bracket.  If corrosion is found on the terminals, the 12-Volt output harness and terminals will also be replaced.  Repairs will be performed free of charge.  Owner notification letters were mailed May 12, 2023.  Owners may contact Subaru's customer service at 1-844-373-6614.  Subaru's number for this recall is WRD-23.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"WRD-23","initiated_by":"MFR","variants":["hev"],"severity":"high"}],"recall_count":1,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":92,"grade":"A","complaints":{"count":68,"crash":6,"fire":0,"injured":3,"deaths":0,"comps":[["Visibility/Wiper",30],["Electrical System",10],["Unspecified",9],["Power Train",9],["Engine",5],["Visibility",4]],"by_year":{"2020":15,"2021":18,"2022":12,"2023":7,"2024":3,"2025":7,"2026":6},"excerpts":[["2023-11-29","Seat Belts","The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to re\u2026"],["2023-05-24","Power Train","Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer. Subaru is in the process of sending a techn\u2026"],["2023-05-20","Visibility/Wiper","The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, \u2026"]]},"investigations":[{"action":"DP22005","component":"ELECTRICAL SYSTEM:PROPULSION SYSTEM","opened":"2023-01-27","closed":"2023-08-07","campaign":"22V063000","subject":"Pedestrian alert sounds","summary":"NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matt"}],"ncap":[{"desc":"SW AWD","overall":5,"frontal":4,"side":5,"rollover":4,"rollover_risk":0.156,"seats":5,"fcw":"Optional","ldw":"Optional","aeb":"Optional","esc":"","backup_cam":"","variant":null}],"popularity":28,"headline":{"range":null,"mpg":35,"ncap":5,"complaints":68},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}