{"id":"2020_ram_2500","make":"Ram","make_slug":"ram","model":"2500","model_slug":"2500","year":2020,"url":"/ram/2500/2020/","pts":[],"configs":[],"vclass":"Heavy-duty pickup","segment":"Heavy-duty pickup","epa_certified":false,"recalls":[{"campaign":"25V010000","component":"AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR","mfr":"Chrysler (FCA US, LLC)","reported":"2025-01-16","owner_notified":"2025-02-13","units":6066,"summary":"Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles.  The right and left side curtain air bag inflators may rupture due to a manufacturing defect.","consequence":"An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.","remedy":"Dealers will replace one or both side curtain air bags, as necessary, free of charge.  Owner notification letters were mailed February 13, 2025.  Owners may contact FCA customer service at 1-800-853-1403.  FCA's numbers for this recall are 05C, 09C, and 10C.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"05C, 09C, 10C","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"22V904000","component":"STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS","mfr":"Chrysler (FCA US, LLC)","reported":"2022-12-08","owner_notified":"2022-12-22","units":1224078,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks.  The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.","consequence":"An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.","remedy":"Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge.  Owner notification letters were mailed December 22, 2022.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is ZB8.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"ZB8","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"22V835000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION","mfr":"Chrysler (FCA US, LLC)","reported":"2022-11-10","owner_notified":"2022-12-29","units":250079,"summary":"FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles.  A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.","consequence":"Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.","remedy":"Dealers will replace the transmission dipstick and transmission vent assembly, free of charge.  Owner notification letters were mailed December 29, 2022.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  Chrysler's number for this recall is ZA3.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"ZA3","initiated_by":"MFR","variants":[],"severity":"critical"},{"campaign":"22V140000","component":"SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE","mfr":"Chrysler (FCA US, LLC)","reported":"2022-03-10","owner_notified":"2022-03-29","units":370437,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs.  The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, \"Electronic Stability Control Systems.\"","consequence":"An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.","remedy":"Dealers will update the ABS control module software, free of charge.  Owner notification letters were mailed March 29, 2022.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is Z20.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Z20","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"22V035000","component":"VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES","mfr":"Chrysler (FCA US, LLC)","reported":"2022-01-27","owner_notified":"2022-02-15","units":171789,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs.  The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.","consequence":"Reduced visibility increases the risk of a crash.","remedy":"Dealers will tighten the wiper nuts, free of charge.  Owner notification letters were mailed February 15, 2022.  This recall is an expansion of recall number 20V-208.  Owners may contact FCA US, LLC customer service at  1-800-853-1403.  FCA US, LLC's number for this recall is Z08.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Z08","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"21V880000","component":"FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP","mfr":"Chrysler (FCA US, LLC)","reported":"2021-11-12","owner_notified":"2022-05-17","units":222410,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines.  The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.","consequence":"An engine stall increases the risk of a crash.","remedy":"Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge.  Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022.  Owner notification letters were mailed on May 17, 2022.  Phase 2 owner notification letters are expected to be mailed on March 2, 2023.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is Y78.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y78","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V622000","component":"VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR","mfr":"Chrysler (FCA US LLC)","reported":"2020-10-08","owner_notified":"2020-11-05","units":19075,"summary":"Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles.  The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.\"","consequence":"Missing driver side mirror glass reduces visibility and increases the risk of a crash.","remedy":"Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge.  The recall began November 5, 2020.  Owners may contact FCA US customer service at 1-800-853-1403.  Chrysler's number for this recall is W70.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W70","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V191000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US LLC)","reported":"2020-09-10","owner_notified":"2020-04-27","units":319610,"summary":"Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4\" or 12\" radio displays.  A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rearview Mirrors.\"","consequence":"The lingering rearview image can distract the driver, increasing the risk of a crash.","remedy":"Chrysler has notified owners, and dealers will update the radio display software, free of charge.  Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020.  The recall began April 27, 2020.  Owners may contact Chrysler customer service at 1-800-853-1403.  Chrysler's number for this recall is W30-W37.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W30-W37","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"20V207000","component":"STRUCTURE","mfr":"Chrysler (FCA US LLC)","reported":"2020-04-09","owner_notified":"2020-07-09","units":37580,"summary":"Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step.  In certain side loading conditions, the bed step may unexpectedly fail while in use.","consequence":"A bed step that unexpectedly fails while in use increases the risk of injury to the user.","remedy":"Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge.  The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500).  Owners may contact Chrysler customer service at 1-800-853-1403.  Chrysler's numbers for this recall are W24 and W44.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W24, W44","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V043000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION","mfr":"Chrysler (FCA US LLC)","reported":"2020-01-24","owner_notified":"2020-03-02","units":87431,"summary":"Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions.  A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.","consequence":"The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.","remedy":"Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020.  Owners may contact Chrysler customer service at 1-800-853-1403.  Chrysler's number for this recall is W03.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W03","initiated_by":"MFR","variants":[],"severity":"critical"}],"recall_count":10,"critical_count":2,"park_outside":false,"do_not_drive":false,"score":35,"grade":"F","complaints":{"count":162,"crash":5,"fire":4,"injured":4,"deaths":0,"comps":[["Fuel/Propulsion System",40],["Engine",33],["Fuel System, Diesel",31],["Unspecified",20],["Electrical System",20],["Power Train",20]],"by_year":{"2020":18,"2021":28,"2022":47,"2023":37,"2024":8,"2025":14,"2026":10},"excerpts":[["2022-01-20","Fuel System, Diesel","The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer\u2026"],["2022-01-20","Fuel System, Diesel","The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time fo\u2026"],["2021-12-28","Visibility","The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable \u2026"]]},"investigations":[{"action":"EA23001","component":"FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP","opened":"2023-03-17","closed":"","campaign":"24V957","subject":"High pressure fuel pump failure","summary":"The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed rec"},{"action":"PE21021","component":"FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP","opened":"2021-10-14","closed":"2023-04-14","campaign":"","subject":"High pressure fuel pump failure","summary":"The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pump equipped on the 6.7L Cummins Turbodiesel engine that introduced debris into the fuel system potentially causing fuel starvation and consequently an unexpected loss of motive power. Discussions with"}],"ncap":[{"desc":"PU/CC 2WD","overall":4,"frontal":4,"side":5,"rollover":4,"rollover_risk":0.198,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null},{"desc":"PU/CC 4WD","overall":4,"frontal":4,"side":5,"rollover":3,"rollover_risk":0.292,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null},{"desc":"PU/EC 4WD","overall":null,"frontal":null,"side":null,"rollover":3,"rollover_risk":0.292,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null},{"desc":"PU/RC 2WD","overall":null,"frontal":null,"side":null,"rollover":4,"rollover_risk":0.198,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null},{"desc":"PU/RC 4WD","overall":null,"frontal":null,"side":null,"rollover":3,"rollover_risk":0.292,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null}],"popularity":999,"headline":{"range":null,"mpg":null,"ncap":4,"complaints":162},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}