{"id":"2020_dodge_journey","make":"Dodge","make_slug":"dodge","model":"Journey","model_slug":"journey","year":2020,"url":"/dodge/journey/2020/","pts":["gas"],"configs":[{"id":42442,"model":"Journey","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic 4-spd","cyl":4,"displ":2.4,"eng":"","turbo":false,"super":false,"start_stop":false,"city":19,"hwy":25,"comb":21,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Small Sport Utility Vehicle 2WD","co2":420,"fe_score":4,"ghg_score":4,"fuel_cost":2950,"save_spend":-3500,"guzzler":false,"mfr_code":"CRX","modified":"Tue Apr 14 00:00:00 EDT 2020"}],"vclass":"Small Sport Utility Vehicle 2WD","segment":"Compact SUV","recalls":[{"campaign":"25V552000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US, LLC)","reported":"2025-08-26","owner_notified":"2026-07-21","units":219577,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.","consequence":"A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.","remedy":"Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"59C","initiated_by":"ODI","variants":[],"severity":"high"}],"recall_count":1,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":92,"grade":"A","complaints":{"count":64,"crash":1,"fire":1,"injured":1,"deaths":0,"comps":[["Unspecified",19],["Electrical System",19],["Back Over Prevention",13],["Engine",8],["Exterior Lighting",5],["Service Brakes",3]],"by_year":{"2021":4,"2022":1,"2023":6,"2024":13,"2025":21,"2026":19},"excerpts":[["2025-04-24","Back Over Prevention","My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up"],["2025-04-16","Service Brakes, Hydraulic","The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact\u00e2\u20ac\u2122s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the bra\u2026"],["2025-04-02","Engine","The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day an\u2026"]]},"investigations":[{"action":"EA24003","component":"LATCHES/LOCKS/LINKAGES","opened":"2024-08-01","closed":"","campaign":"","subject":"Vehicle entrapment","summary":"The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to"},{"action":"PE24006","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","opened":"2024-02-27","closed":"2025-09-26","campaign":"25V552","subject":"Back up camera failure","summary":"On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.\u00c2\u00a0 Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. \u00c2\u00a0A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI\u00e2\u20ac\u2122s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020.\u00c2\u00a0 The rate of camera related warranty repairs for models bui"}],"ncap":[{"desc":"SUV FWD","overall":4,"frontal":4,"side":5,"rollover":4,"rollover_risk":0.185,"seats":7,"fcw":"No","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null}],"popularity":999,"headline":{"range":null,"mpg":21,"ncap":4,"complaints":64},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}