{"id":"2018_ford_flex","make":"Ford","make_slug":"ford","model":"Flex","model_slug":"flex","year":2018,"url":"/ford/flex/2018/","pts":["gas"],"configs":[{"id":38858,"model":"Flex FWD","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"","turbo":false,"super":false,"start_stop":false,"city":16,"hwy":23,"comb":19,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 2WD","co2":468,"fe_score":3,"ghg_score":3,"fuel_cost":3300,"save_spend":-5250,"guzzler":false,"mfr_code":"FMX","modified":"Wed Apr 18 00:00:00 EDT 2018"},{"id":38860,"model":"Flex AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"","turbo":false,"super":false,"start_stop":false,"city":16,"hwy":22,"comb":18,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 4WD","co2":494,"fe_score":3,"ghg_score":3,"fuel_cost":3450,"save_spend":-6000,"guzzler":false,"mfr_code":"FMX","modified":"Wed Apr 18 00:00:00 EDT 2018"},{"id":38861,"model":"Flex AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"SIDI","turbo":true,"super":false,"start_stop":false,"city":15,"hwy":21,"comb":17,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 4WD","co2":523,"fe_score":3,"ghg_score":3,"fuel_cost":3650,"save_spend":-7000,"guzzler":false,"mfr_code":"FMX","modified":"Wed Apr 18 00:00:00 EDT 2018"}],"vclass":"Standard Sport Utility Vehicle 4WD","segment":"Midsize / large SUV","recalls":[{"campaign":"25V732000","component":"STRUCTURE:BODY","mfr":"Ford Motor Company","reported":"2025-10-24","owner_notified":"","units":92347,"summary":"Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.","consequence":"Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.","remedy":"Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"25SB8","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"25V695000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Ford Motor Company","reported":"2025-10-13","owner_notified":"2026-01-02","units":1448655,"summary":"Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT,  Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles.  The rearview camera may display a distorted,  intermittent, or blank image when the vehicle is in reverse.","consequence":"A rearview camera that fails to properly display an image can reduce the driver\u00e2\u20ac\u2122s view behind the vehicle, increasing the risk of a crash.","remedy":"Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"25SA9","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"20V072000","component":"SUSPENSION:REAR","mfr":"Ford Motor Company","reported":"2020-02-10","owner_notified":"2020-10-28","units":211207,"summary":"Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack.  The rear suspension toe links may fracture due to stress on the rear suspension.","consequence":"A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.","remedy":"Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge.  Remedy parts are not currently available.  Owners were notified about the recall on March 3, 2020.  A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020.  Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140.  Ford's number for this recall is 20S04.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"20S04","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":3,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":76,"grade":"C","complaints":{"count":65,"crash":7,"fire":0,"injured":1,"deaths":0,"comps":[["Structure",18],["Unspecified",17],["Back Over Prevention",15],["Electrical System",11],["Suspension",9],["Power Train",2]],"by_year":{"2018":4,"2019":2,"2020":7,"2021":3,"2022":3,"2023":1,"2024":4,"2025":18,"2026":23},"excerpts":[["2025-11-02","Electrical System","Media player unavailable alert comes on display. Touch panel tone doesn\u00e2\u20ac\u2122t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue"],["2025-11-01","Back Over Prevention","Rear camera malfunctioned screen showed \u00e2\u20ac\u0153camera not available\u00e2\u20ac\ufffd didn\u00e2\u20ac\u2122t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched."],["2025-10-03","Suspension","The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request."]]},"investigations":[{"action":"PE25007","component":"STRUCTURE:BODY:ROOF AND PILLARS","opened":"2025-08-07","closed":"2026-08-05","campaign":"25V732","subject":"B-Pillar Trim Detachment","summary":"On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate an"}],"ncap":[{"desc":"SUV AWD","overall":null,"frontal":null,"side":null,"rollover":4,"rollover_risk":0.151,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null},{"desc":"SUV FWD","overall":null,"frontal":null,"side":null,"rollover":4,"rollover_risk":0.164,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null}],"popularity":999,"headline":{"range":null,"mpg":19,"ncap":null,"complaints":65},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}